SmartAssist (“we,” “our,” or “us”) operates the SmartAssist mobile application (“App”) to provide services related to sales management, customer engagement, and business analytics. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our App.
1. Information We Collect
a. Personal Information
- Name, email address, and phone number
- Company or dealership details
- Customer data entered by the user
- Device information and unique identifiers
b. Location Data
- We collect precise location data (GPS, Wi-Fi, or cellular network) to enable features such as lead assignment, nearby customer mapping, navigation, and visit tracking.
- Location access may occur in the background to support core app functionality (e.g., route tracking for field teams).
- You can disable location services at any time through your device settings, but some features may not work correctly without it.
c. Usage Data
We collect log files, crash reports, usage analytics, and session details to improve app performance and user experience.
2. How We Use Your Information
- Provide and improve app functionality and services
- Manage user authentication and profiles
- Enable location-based features such as check-ins, navigation, and tracking
- Send notifications and service updates
- Ensure app security, fraud prevention, and troubleshooting
- Comply with legal or regulatory obligations
3. Sharing of Information
We do not sell or rent your personal data. We may share information only in the following cases:
- With your consent: When you grant permission to share data with third-party services.
- With service providers: Trusted vendors who help us operate the App (e.g., hosting, analytics, mapping).
- For legal reasons: When required by law or to protect our rights, property, or users.
4. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, data will be securely deleted or anonymized.
5. Security of Your Data
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure, and we cannot guarantee absolute protection.
6. Your Rights & Choices
- You may access, update, or delete your personal information by contacting us.
- You may disable location services or opt out of non-essential communications through your device settings.
- You can uninstall the App at any time to stop further data collection.
7. Third-Party Services
Our App may use third-party services such as:
- Google Maps / Location Services (for navigation and geolocation)
- Analytics tools (for performance monitoring)
These third parties have their own privacy policies. We encourage you to review them.
8. Children’s Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted within the App and on our official website, and the “Last Updated” date will be revised accordingly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Ariantech Solutions Pvt. Ltd.
📧 Email: support@smartassistapp.in
📞 Phone: +91-9004487519
🌐 Website: https://smartassistapp.in