Stage 01
Lead Capture
New leads are logged into SMART CARE the moment they come in, ready to be matched to a service date.
Connected service journey platform
Every service. Every step. In sync.
SMART CARE turns every incoming lead into a tracked service journey — matching each vehicle to its due date, booking the appointment, running the service, and managing pickup & drop with multi-angle vehicle photos for a fully documented handover.
✓ Booked
Live Journey17%
- 01Lead Capture
- 02Service Due Tracking
- 03Appointment Booking
- 04Service Execution
- 05Pickup & Drop
- 06Post-Service Follow-up
Why it was made
Service ops, one workflow.
Leads, due-date tracking, appointment scheduling, service execution and pickup & drop usually live in separate systems. SMART CARE keeps them connected end to end, from the moment a lead comes in to the moment the journey is closed.
Lead Intake
Every incoming lead is logged in SMART CARE the moment it arrives, ready to be matched to a service date.
Due Tracking
SMART CARE tracks each vehicle's due date and flags it before the window is missed.
Appointments
Book the customer in for their service date and keep it visible to every team.
Pickup & Drop
Vehicles are picked up and dropped with multi-angle photos captured for a transparent handover.
Scroll service story
Watch the car move through service.
The bay on the left updates as you scroll: inspection, servicing, parts, wash and a cleaner final handover, all tracked inside SMART CARE.
After-Sales Bay20%
Lead
Due
Appointment
Execution
Pickup
Follow-up
LEAD CAPTUREDCustomer requestVehicle profileService date
09SEP
DUE WINDOWReminder flagged before service is missed
APPOINTMENT BOOKED09:30 SERVICE11:00 DROP-OFF14:30 PICKUP
JOB CARD LIVETechnician progress is tracked against the booked service
PICKUP SCHEDULEDPhotos attached to the handover record
JOURNEY CLOSEDFeedback link sentOutcome recordedNext due reminder set
✓
SMART CARE LIVE: JOB CARD CREATED - ADVISOR ASSIGNED - VEHICLE INSPECTION IN PROGRESS - CUSTOMER STATUS READY
Stage 02
Service Due Tracking
SMART CARE tracks when each vehicle's service is due, and flags it automatically before the window is missed.
Stage 03
Appointment Booking
An appointment is booked with the customer for the due date, and kept visible to every team involved.
Stage 04
Service Execution
The vehicle is serviced at the center on the scheduled day, with progress tracked against the job card.
Stage 05
Pickup & Drop
Vehicle pickup and drop, with condition photos captured from every angle for a fully transparent handover.
Stage 06
Post-Service Follow-up
Feedback is captured, outcomes recorded, and the customer journey is successfully closed.
Key statistics
Impact on service ops.
Illustrative performance range seen across connected service journeys.
-42%Missed due dates
93%Appointment show-up
-35%Service closure time
+28%Repeat service visits
Performance can vary by organization, team adoption and workflow configuration.
Let's talk
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Ariantech Solutions
Office No. 408, Auris Galleria,
New Link Road, Malad West,
Mumbai, Maharashtra 400064
Office No. 408, Auris Galleria,
New Link Road, Malad West,
Mumbai, Maharashtra 400064